Frequently Asked Questions

1. Website Online Chat;

2. Email: service@aferiy.com.

Please visit this link to register your AFERIY product: WARRANTY EXTENSION

If you have any problem with your AFERIY orders form Website, please contact service@aferiy.com. Please provide us the order number and relevant photos or videos of the broken product. We will handle it after verification in 1 working days.

Have problems with my AFERIY order(s) from Amazon If you have any problem with your AFERIY orders form Amazon, please contact support@aferiy.com. with your order number. Our support team on Amazon will reply to your email. Thanks for your understanding.

Enter your discount code on the cart or checkout page. Please note that the discount code needs to be used within the validity period to avoid expiry. For each event or new release, we will provide an exclusive discount code. Please sign up to receive updates on our latest events.

Shipment Processing Time: All orders are processed within 1-2 business days. The estimated delivery time is 2-4 working days. (Except for pre-sale products or out of stock products ). Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We're doing everything we can to get your order to you as quickly as possible. Thank you for your patience! Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.

If your package has been pending for more than 5 business days, the package may be lost or delayed due to logistics issues. Please do not hesitate to contact us via email at service@aferiy.com for further assistance.

Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours. If your tracking information has not been updated within 5 business days, please contact service@aferiy.com. If you haven't received the email, check your spam or junk email folder or contact us.

If you track the number in the tracking system without any results, it means the carrier has not yet updated the parcel information. In that situation, you might need to wait two more days until the database is updated by logistics companies.

Due to different warehouses and out of stock, your order may be separated into several packages. Normally, packages will be delivered in 5 days, please wait the rest of packages patiently, If you still haven't received the rest packages after schedule time, please kindly feel free to contact us to ask for the detail.

If the tracking details show that your package was delivered and you cannot locate it, we ask that you wait for a couple of business days as there may be a delay by FedEx. We also recommend that you check your surrounding area and ask neighbors to see if it was misdelivered to the wrong address by accident. If after that time you still haven't received your package, please reach out to service@aferiy.com for further instructions.

If you would like to delay the arrival of your parcel before it is shipped, you can contact us at service@aferiy.com. After shipment, we are unable to provide a specific delivery date, but you can contact the company's customer service department to ask if you can hold your parcel for up to 5 business days for pickup at one of their distribution centres.

Our current main freight carriers are DPD, FedEx, UPS, DHL and Amazon Logistics, etc. We choose different freight carriers based on the size of the product, the shipping timeframe, and we are sorry, but we are not able to specify a particular freight carrier.

All our product prices include all taxes, including VAT, handling fees and logistics costs. Delivery is free to most UK addresses.
⚠️Please note that some remote areas may incur additional delivery charges, which will be displayed on the checkout page before confirming the order. We do not provide tax refund services.

We currently apply a uniform tax-inclusive price to all customers, both individuals and professionals.
Any order is deemed to be accepted as the final price including all taxes and charges (TTC).
We do not offer tax refunds or VAT refunds. Thank you for your understanding.

Our prices are inclusive of all taxes and are mainly for individuals.
If you are a company registered in the UK with a valid VAT number, please contact us before placing an order. We will create a dedicated B2B order for you and provide you with a 0% VAT invoice if the relevant conditions are met.
Important: If you do not contact us before ordering, the invoice will include VAT by default and VAT cannot be amended or refunded.
We do not provide tax refunds or VAT rebates. Thank you for your understanding.

The prices of all our products include all taxes, including VAT, handling fees and logistics costs.
⚠️Please note that some remote areas may incur additional shipping costs, and the specific costs will be displayed on the checkout page before confirming the order. We do not provide tax refund services.